Redesigning home healthcare coordination — bridging patients, caregivers, and service providers through a seamless digital experience across web and mobile.
Navvis Healthcare needed a platform that could connect ambulatory patients with home care service providers — something elegant enough for elderly patients managing daily care needs, yet powerful enough for healthcare coordinators managing dozens of cases simultaneously.
The Coreo Platform extends the Intergy EHR ecosystem into the home, supporting specialties from primary care to OBGYN, pediatrics, and beyond. Our mandate was to gather, evaluate, and translate user requirements into a cohesive design system spanning responsive web and native mobile — while also contributing to the React JS front-end implementation.
This wasn't just a design project. As a hybrid designer-developer, I worked embedded with product management and engineering from discovery through delivery, shaping both the visual language and the component architecture that would serve thousands of patients.
The patient's command center — a three-panel layout giving immediate visibility into upcoming service visits, open service requests, and matched care providers. The week-at-a-glance calendar with dot indicators and time-of-day grouping (Morning / Afternoon / Evening) replaced a complex scheduling module with something patients could understand at a glance. Color-coded request statuses and one-click provider access reduced cognitive load significantly.
Every web concept had to be re-architected for the small screen — not simply stacked. On mobile, the dashboard becomes a scrollable feed, with the calendar strip anchored at the top and content revealing progressively below. The floating action button (+) surfaces the most critical action — creating a new request — without cluttering the information hierarchy. Bottom tab navigation follows natural thumb zones, keeping navigation comfortable for users who may have limited dexterity.
Managing multiple care requests — Bathing, Meal Prep, Medication, Housekeeping — required a list view that communicated status instantly. The design uses a compact two-level card: the service type and schedule above, the assigned provider with hiring status below. Color-coded status badges (Hired, Open, Closed) mean users never need to read fine print. Sort and Filter are promoted to equal prominence at the top, reflecting the real workflows we uncovered in user research.
The service provider matching screen introduced a carousel of open requests at the top — a visual anchor that maintains context as users scroll through applicant cards below. Each provider card surfaces the essential decision-making data: rating, experience, specializations, and rate. The Hire / Invite / Applied state system gives providers clear feedback on where each relationship stands. A "90% Match" indicator — driven by service compatibility — adds algorithmic intelligence without overwhelming the UI.
Telehealth was a critical feature expansion — connecting patients with care coordinators and family members in real time. The web experience prioritizes the active speaker in a large central frame while placing other participants in a filmstrip below, keeping all faces visible without competition. The participant panel on the right shows join status at a glance. Control icons at the bottom — Mute, Hide Video, Full Screen, Leave, End — are spaced generously for easy interaction during a call.
On mobile, screen real estate is precious during a video call. The active speaker fills the screen entirely — immersive, distraction-free. Participants appear in a bottom strip of small tiles. Call controls are kept to just four essential actions (Mute, Hide Video, Leave, End), with End Conference in a distinct red to ensure it's never accidentally triggered. The entire UI fades gracefully, keeping the human connection — the face on screen — as the primary focal point.
Developed end-to-end wireframes and interactive prototypes in Adobe XD and Sketch, visualizing user flows before a line of code was written. Built reusable, self-contained component modules that aligned design and engineering vocabulary.
Implemented production-ready UI components in React JS v17, building a maintainable and scalable codebase aligned with industry best practices — ensuring zero gap between design intent and live experience.
Applied deep UX expertise to diagnose and resolve responsiveness issues across breakpoints. Maintained the app-wide style guide as a living document, evolving it as the product scaled from MVP to full release.
Implemented layout and styling changes to existing applications using HTML5, CSS3, and Bootstrap — ensuring every interaction felt polished, coherent, and true to the design system regardless of device or browser.
Served as the bridge between business requirements and technical constraints — synthesizing stakeholder input, engineering limitations, and user research into actionable, feasible design recommendations.
Designed and implemented a front-end layer conforming to healthcare data security standards and established UI/UX industry conventions — balancing regulatory requirements with a delightful patient experience.
Participated as a full-cycle team member — gathering requirements, brainstorming solutions, building final applications, and conducting testing — ensuring alignment and quality from kickoff to production launch.
Worked directly alongside product managers and engineers in an agile environment, contributing to sprint planning and design reviews while keeping the user's perspective central to every technical and product decision.
The Navvis Coreo Platform proved that great healthcare UX is an act of empathy at scale — every calendar dot, every status badge, every carefully placed button represented a real patient managing their care at home. Designing across web and mobile, then building it myself in React, meant there was no gap between intention and execution. The design system I created became the single source of truth that carried the product from MVP to a platform serving thousands of patients and providers across the United States.